Terms of service

Terms of Service for Fillav

1. Company Information

This website is operated by Fillav.

Store Name: Fillav
Business Address: 1 Wybalena Place, Jannali New South Wales 2226, Australia
Email: feleciareedxs593@gmail.com
Phone: 61403838280

By accessing or using this website, you agree to be bound by these Terms of Service.

2. General Conditions

By using our website and placing an order, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You agree to use our website only for lawful purposes.
You will not use our products or services for any illegal or unauthorized activity.
We reserve the right to refuse service to anyone at any time for violation of these terms.

3. Products and Availability

All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
Product descriptions, images, and prices may be updated without notice.
We aim to ensure accuracy, but minor display or descriptive errors may occur.

4. Pricing and Payment

All prices are displayed in Australian Dollars (AUD) or the applicable local currency selected at checkout.
Prices may change at any time without prior notice.
Payment must be completed in full at the time of order placement.
We accept secure payment methods displayed at checkout.
We do not store full payment card details on our servers.

5. Order Processing

Once an order is placed, you will receive an automated order confirmation email.
Orders are processed after payment is successfully completed.
We reserve the right to cancel or refuse any order if fraud, system misuse, or unauthorized activity is suspected.
If an order is cancelled after payment is collected, a full refund will be issued to the original payment method.

6. Worldwide Shipping

We offer shipping worldwide.
Shipping is completely free for all orders, regardless of delivery destination.
Delivery times are managed estimates and may vary due to external factors such as destination customs clearance, carrier volume, or transit routing.

7. Cancellation and Returns

Our cancellation and return policy is part of these Terms of Service:

You have the right to cancel your purchase and return your items within 30 calendar days of delivery.
Return shipping is 100% free globally.
No restocking or administrative fees apply.
Refunds are processed within 14 business days after inspection. For full details, please refer to our dedicated Return & Refund Policy.

8. User Responsibilities

You agree not to:

Misuse the website or interfere with its functionality and network security.
Attempt unauthorized access to our backend systems, servers, or user data.
Provide false, inaccurate, or misleading information when placing an order or communicating with support.

9. Intellectual Property

All content on this website—including product images, graphics, text, branding, logos, and design elements—is the property of Fillav or its content suppliers and may not be copied, reproduced, or reused without explicit written permission.

10. Limitation of Liability & Consumer Guarantees

Nothing in these terms excludes, restricts, or modifies any consumer rights or guarantees under the Australian Consumer Law (ACL). Subject to applicable consumer legislation, Fillav is not liable for:

Indirect, incidental, or consequential damages.
Delays caused directly by third-party shipping carriers or customs processes.
Minor product variations in color, shade, or appearance due to personal screen display settings.

Our total liability for non-ACL breaches is strictly limited to the purchase value of the product in question.

11. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, severe weather events, strikes, transport disruptions, supply chain shortages, or government restrictions.

12. Privacy

Your use of this website is governed by our Privacy Policy, which explains how your data is collected, handled, and protected in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

13. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Updates will be published on this page with a revised modification date.