Order Tracking

Track Your Order

Wondering where your order is? We've made it easy to stay up to date with your shipment every step of the way.

📦 How to Track Your Order

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to track your parcel. Here's how to use it:

  1. Open your dispatch confirmation email from Fillav.
  2. Click the tracking link provided in the email, or copy your tracking number.
  3. Visit your carrier's website and paste your tracking number to see the latest status of your shipment.

You can also log in to your Fillav account to view your order history and track active shipments directly from your dashboard.

🔍 Understanding Your Tracking Status

Here's what the common tracking statuses mean:

  • Order Confirmed — Your order has been received and is being prepared for dispatch.
  • Processing — Your order is being packed and labelled at our warehouse.
  • Shipped / Dispatched — Your order has left our facility and is on its way to you.
  • In Transit — Your parcel is moving through the carrier's network.
  • Out for Delivery — Your parcel is with the delivery driver and should arrive today.
  • Delivered — Your order has been successfully delivered. Enjoy!

⏱️ How Long Does Tracking Take to Update?

Tracking information typically becomes available within 24–48 hours of your order being dispatched. If your tracking number hasn't updated after 3 business days, please contact us and we'll investigate for you.

🚚 Estimated Delivery Times

Delivery times vary depending on your location and the shipping method chosen at checkout:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–4 business days
  • International Shipping: 10–21 business days

Please note that delivery times are estimates and may be affected by public holidays, weather conditions, or carrier delays.

❓ Need Help Tracking Your Order?

If you're having trouble finding your tracking information or your order seems to be stuck, don't worry — we're here to help. Simply contact our support team with your order number and we'll look into it right away.

Your satisfaction is our priority, and we want to make sure your order reaches you safely and on time.