Privacy policy

Privacy Policy for Fillav

1. Company Information

This Privacy Policy outlines how Fillav collects, utilizes, and safeguards your personal data when you browse our website or make a purchase from our online store.

Store Name: Fillav
Business Address: 1 Wybalena Place, Jannali New South Wales 2226, Australia
Email: feleciareedxs593@gmail.com
Phone: 61403838280

2. Data Controller & Applicable Law

Fillav acts as the primary entity responsible for managing and processing your personal information through this storefront. We respect and handle your personal information in strict accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

3. Information We Collect

When you visit our store or submit an order, we collect the following types of information:

A. Identity & Contact Information: Your full name, billing address, delivery address, email address, and telephone number.
B. Transaction & Order Information: Specific details about the products you purchase, order history, and payment status verification.
- Note: Financial transactions are processed securely via external certified payment gateways; we never store or have direct access to your full credit or debit card credentials.
C. Technical & Usage Information: Your IP address, browser type, device details, operating system, unique cookie identifiers, and analytical data regarding how you browse our website.

4. How We Use Your Data

We process your personal data for the following essential business purposes:

Order Fulfillment: To process, fulfill, package, and deliver your orders, and to provide reliable customer support regarding your transactions.
Legal & Tax Obligations: To preserve accurate financial and accounting records as mandated by Australian statutory requirements (such as the Australian Taxation Office).
Security & Improvements: To protect our digital storefront from security vulnerabilities, prevent fraud, and optimize our website structure for a better user experience.
Marketing: To send promotional offers and newsletters, provided you have explicitly opted in. You maintain the right to withdraw your consent at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

5. Sharing of Personal Data

We respect your personal privacy and do not sell or rent your personal data to third parties. We only transmit essential data to trusted service providers who facilitate our core operations:

Payment Processors: To execute secure financial transactions (e.g., Stripe, PayPal).
Delivery & Shipping Couriers: To manage, dispatch, and transport your parcels safely (e.g., Australia Post, regional couriers).
Platform Infrastructure: E-commerce hosting and technical support services.
Legal Authorities: Only if strictly necessary to comply with a binding legal order, subpoena, or to actively prevent fraud and protect our legal rights under Australian law.

6. Cookies & Tracking

We utilize cookies, tracking pixels, and web tags to retain items in your shopping basket, study site traffic patterns, and customize your experience. You can modify or turn off cookies directly through your web browser settings, although doing so may restrict certain functionalities of our store.

7. Data Retention

We keep your personal data only for as long as required to execute the operational tasks outlined in this policy or to satisfy statutory tax and business reporting mandates required under Australian law (typically up to 7 years for corporate tax and transaction tracking).

8. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you hold specific statutory rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that inaccurate, out-of-date, or incomplete information be updated or corrected.

To exercise any of these rights, please write to us at feleciareedxs593@gmail.com. If you feel your privacy request has not been handled correctly, you also have the statutory right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC), Australia's supervisory authority for data protection.

9. Data Security

We implement industry-standard technical and organizational security measures—including advanced SSL (Secure Socket Layer) encryption protocols—to prevent your data from being accidentally compromised, lost, modified, disclosed, or accessed without proper authorization.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to accurately reflect operational, technological, or regulatory changes. Revisions will be published on this page with a revised modification date.