FAQ

Frequently Asked Questions

Have a question? We've got answers. Browse our FAQ below to find what you're looking for, or contact us if you need further assistance.

🛍️ Products

What types of products does Fillav offer?

Fillav offers a curated selection of high-quality products designed to enhance your everyday life. Browse our full collection to explore what's available.

Are your products authentic and quality-tested?

Absolutely. Every product in our store is carefully selected and quality-checked before it reaches you. We stand behind everything we sell.

How do I know which product is right for me?

Each product page includes detailed descriptions, specifications, and images to help you make an informed decision. If you're still unsure, our team is happy to help — just reach out.

🚚 Shipping

How long does shipping take?

Processing time is typically 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes, we ship to many countries around the world. Shipping costs and delivery times will be calculated at checkout based on your location.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery address. We occasionally offer free shipping promotions — keep an eye on our store for updates!

🔄 Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy, you may be eligible for a return or refund within 30 days of receiving your order. Items must be unused and in their original packaging. Please refer to our Refund Policy for full details.

How do I initiate a return?

To start a return, please contact our support team with your order number and reason for return. We'll guide you through the process step by step.

When will I receive my refund?

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are typically processed within 5–10 business days, depending on your payment provider.