Shipping policy

Shipping Policy for Fillav

1. Company Information

  • Store Name: Fillav

  • Business Address: 1 Wybalena Place, Jannali New South Wales 2226, Australia

  • Email: feleciareedxs593@gmail.com

  • Phone: 61403838280

2. Domestic Shipping (Australia)

We provide fast, reliable standard shipping for all orders within Australia:

  • Shipping Cost: Standard Free Shipping ($0.00 AUD)

  • Order Processing / Handling Time: 1–2 business days (Monday to Friday)

  • Estimated Transit / Delivery Time: 1–2 business days (Monday to Friday)

  • Estimated Total Delivery Time: 2–4 business days

Note: Orders placed after our daily cut-off time (5:00 PM AEST/AEDT) or over the weekend will enter processing on the following business day.

3. Order Cut-Off Time

  • Daily Cut-Off Time: 5:00 PM AEST / AEDT (Australian Eastern Standard/Daylight Time).

  • Orders received before 5:00 PM enter active processing on the same or next business day.

4. Shipping Rates & Transparency

  • No Hidden Fees: We do not charge handling fees, packaging surcharges, or unexpected fees at checkout.

  • Rate Accuracy: The shipping price displayed at checkout ($0.00 AUD) strictly matches the information provided across our storefront and Google Merchant Center product feed.

5. Order Tracking

Once your package is dispatched from our facility, an automated shipping confirmation email will be sent to your inbox. The email includes a unique tracking number and a direct link to the courier's tracking portal. Please allow up to 24 hours for tracking milestones to update on the carrier network.

6. Delivery Carriers

We work with reputable Australian logistics and courier services (such as Australia Post, Aramex Australia, and local delivery partners) to ensure safe delivery to your address.

7. Delayed, Stolen, or Lost Packages

If your delivery is taking longer than expected:

  • Check your tracking link for courier transit alerts or address validation notifications.

  • If your tracking status stops updating or passes 4 business days without delivery, please email feleciareedxs593@gmail.com or call 61403838280.

  • If a shipment is officially confirmed as lost in transit by the carrier, we will dispatch a free replacement or issue a full refund to your original payment method.

8. Incorrect Address Disclaimer

Customers are responsible for ensuring that their shipping address is accurate and complete during checkout. Fillav is not liable for:

  • Delivery failures resulting from incorrect street numbers, typos, or missing unit details.

  • Packages delivered to an incorrect address provided at checkout.

If you spot an error in your delivery address, contact us immediately at feleciareedxs593@gmail.com. Once a parcel has been handed over to the carrier, the delivery destination cannot be changed.

9. Contact Information

For any shipping questions, tracking assistance, or order updates:

  • Email: feleciareedxs593@gmail.com

  • Phone: 61403838280

  • Address: 1 Wybalena Place, Jannali New South Wales 2226, Australia

  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM AEST/AEDT (Response time: 24–48 business hours)